Hey, Chief, I might be wrong...
Mar. 18th, 2017 04:43 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
mckuroskeЧерез Фейсбук наткнулась на дивное:
Цитируется какая-то книга, но не в этом дело. Я не могла не вспомнить прекрасный Ipswich:
...в Корее одна из наибольших в мире дистанций между начальником и подчиненным, та еще дедовщина, и поэтому второму пилоту было не по статусу указывать первому на ошибки. И самолеты падали только так. Когда с этим стали бороться (а поборолись успешно), первым делом приучили пилотов говорить между собой по-английски. Потому что в английском меньше уровней политесу, и проще выразить мысль на уровне “капитан, надо включить радар” - вместо витиеватого “в прошлый раз радар нам очень помог” (цитата подлинная, перед катастрофой).
Цитируется какая-то книга, но не в этом дело. Я не могла не вспомнить прекрасный Ipswich:
DR DUNCAN: All right, so, in this session...
DOUGLAS: Hang on, where's Martin?
DR DUNCAN: Oh, this is a break-out group, just for the first officers.
DOUGLAS: All one of us.
DR DUNCAN: Yes, I see what you mean, but best to stick to the plan, you see, a common problem in flight decks with poor crew resource management is that the first officer is overly in awe of the captain.
DOUGLAS: Is it now...?
DR DUNCAN: Yes, now, the method I want to teach you is the five step statement. So, Douglas, imagine you've noticed a problem, but you're shy of bringing it up with your captain. Step one...
DOUGLAS: Hang on.
DR DUNCAN: Yes?
DOUGLAS: No, it's just this is going to need really quite a lot of imagination. (long pause) OK, got it.
DR DUNCAN: OK. Step one.
DOUGLAS: No, it's gone again.
DR DUNCAN: Step one: first you get his attention. Now depending on how you get on, that might be "Excuse me, sir" or "Er, captain?"
DOUGLAS: Mhm.
DR DUNCAN: Or, in an informal flight deck, it might just be "Hey, chief!"
DOUGLAS: Might it really?
DR DUNCAN: Yes. So, step two: state your concern in a non-confrontational manner. "Hey, chief, I might be wrong."
DOUGLAS: "I might be wrong"?!
DR DUNCAN: Yes. That's a good trick for taking the sting out of it. "I might be wrong, but I think we're low on fuel." Step three: let him know how you feel about this. "This makes me feel uneasy." Step four: propose a solution. "One thing we could do is reduce our speed." Step five: obtain buy into your idea. "How does that sound to you?"
DOUGLAS: Well, frankly, it sounds like the biggest load of-
DR DUNCAN: No, no-no, that's what you might say: "How does that sound to you?"
DOUGLAS: Ah.
DR DUNCAN: So, do you want to roleplay that through now, Douglas?
DOUGLAS: I would love to. "Hey, chief, I might be wrong, but I think we're flying into a mountain. This makes me feel... scared of the mountain. One thing we could do is pull up and fly over the mountain. How does that sound to - pwoooochhh?"
DR DUNCAN: Yes. Of course. In that situation you might need to react a little more instinctively.
DOUGLAS: Oh, do you think so?
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Date: 2017-03-18 02:06 pm (UTC)А кстати, это какой эпизод, не подскажешь? Захотелось переслушать :)
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Date: 2017-03-18 02:10 pm (UTC)no subject
Date: 2017-03-18 02:39 pm (UTC)no subject
Date: 2017-03-20 11:35 am (UTC)no subject
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