"Я-сообщения"

[mckuroske]

Перевожу тут книжечку про правильное общение с ребёнком. Дошла до пункта про "я-сообщения".

Вот 4 принципа эффективных «я-сообщений»:
действие + эмоция + влияние + предложение

Простите, но удержаться невозможно!

DR DUNCAN: Yes, now, the method I want to teach you is the five step statement. So, Douglas, imagine you've noticed a problem, but you're shy of bringing it up with your captain. Step one...

DOUGLAS: Hang on.

DR DUNCAN: Yes?

DOUGLAS: No, it's just this is going to need really quite a lot of imagination. (long pause) OK, got it.

DR DUNCAN: OK. Step one.

DOUGLAS: No, it's gone again.

DR DUNCAN: Step one: first you get his attention. Now depending on how you get on, that might be "Excuse me, sir" or "Er, captain?"

DOUGLAS: Mhm.

DR DUNCAN: Or, in an informal flight deck, it might just be "Hey, chief!"

DOUGLAS: Might it really?

DR DUNCAN: Yes. So, step two: state your concern in a non-confrontational manner. "Hey, chief, I might be wrong."

DOUGLAS: "I might be wrong"?!

DR DUNCAN: Yes. That's a good trick for taking the sting out of it. "I might be wrong, but I think we're low on fuel." Step three: let him know how you feel about this. "This makes me feel uneasy." Step four: propose a solution. "One thing we could do is reduce our speed." Step five: obtain buy into your idea. "How does that sound to you?"

DOUGLAS: Well, frankly, it sounds like the biggest load of-

DR DUNCAN: No, no-no, that's what you might say: "How does that sound to you?"

DOUGLAS: Ah.

DR DUNCAN: So, do you want to roleplay that through now, Douglas?

DOUGLAS: I would love to. "Hey, chief, I might be wrong, but I think we're flying into a mountain. This makes me feel... scared of the mountain. One thing we could do is pull up and fly over the mountain. How does that sound to - pwoooochhh?"

Yellow car!

Comments

[g-i-n-k-g-o.livejournal.com]

DOUGLAS: "I might be wrong"?!

Эта часть самая смешная, на мой взгляд. )))

И да, диалог про жёлтую машинку рулит!

[mckuroske.livejournal.com]

Даа, обожаю!!!

[oneesama.livejournal.com]

Моя любимая серия! Мое любимое место!!!
Слушай, а у тебя сохранились эти выпуски? Где их сейчас можно послушать-почитать?

[mckuroske.livejournal.com]

САМОЕ любимое всё-таки в конце:

DOUGLAS: Hey, chief.

CAROLYN: What?

DOUGLAS: I might be wrong... Ha, ha, ha, ha! Heh, sorry, I really must learn to say that with a straight face. (coughs again) Er, I might be wrong, but I think Arthur's about to lose us all our jobs.

CAROLYN: This is not-

DOUGLAS: Hang on, I'm only on step two. This makes me feel... unemployed. And also a little surprised, given that I'm sure I've heard quite a lot recently that the number of passengers at which it becomes compulsory to carry a flight attendant is nineteen, and I just wonder how often that situation's going to occur in our aircraft, with its sixteen seats.

Брошу в личку.

[oneesama.livejournal.com]

Дадада! И это тоже :))
Спасибо!!!
Brilliant!

[mckuroske.livejournal.com]

:-)))

[indeyskaya.livejournal.com]

Аааа, обожаю эту серию и этот момент))
Спасибо вам еще раз, что когда-то давно открыли мне Cabin Pressure))

[mckuroske.livejournal.com]

Иэхх, а я-то как обожаю!
И как приятно, что есть единомышленники, с которыми можно поделиться восторгами!